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Why "status management" is the heart of a business system
80% of the defects and additional development in a business system come from mistakes in status design. Cases that get by with a simple classification like "open / in progress / done" are rare; in the field, multiple send-back patterns like "on hold," "sent back," and "re-requested" run in parallel. Whether you can correctly surface the states at the start decides the system's lifespan.